Comments on: Question of the Week http://www.boldenterprises.com/2008/09/06/question-of-the-week-43/ Designing Tomorrow's Working Cultures Mon, 30 Jan 2012 18:53:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Karl Edwards http://www.boldenterprises.com/2008/09/06/question-of-the-week-43/comment-page-1/#comment-667 Karl Edwards Tue, 16 Sep 2008 13:07:53 +0000 http://www.boldenterprises.com/?p=376#comment-667 @Stephen, I love the tension you point out between your vision for service and the reality that staff can get "beaten to death" in the process of providing that service. Just knowing that you have their backs probably goes a long ways toward freeing them up to deal graciously with even the most nightmarish guests! Thanks for the contribution. @Stephen,

I love the tension you point out between your vision for service and the reality that staff can get “beaten to death” in the process of providing that service.

Just knowing that you have their backs probably goes a long ways toward freeing them up to deal graciously with even the most nightmarish guests!

Thanks for the contribution.

]]> By: @Stephen http://www.boldenterprises.com/2008/09/06/question-of-the-week-43/comment-page-1/#comment-666 @Stephen Tue, 16 Sep 2008 12:28:54 +0000 http://www.boldenterprises.com/?p=376#comment-666 My leadership philosophy is based on meeting two goals: 1. That the guest (I am in Hospitality Mgmt) gets the service and experience that they are expecting. 2. That my staff does not get beaten to death executing the event. It works pretty well for morale and staff enthusiasm! My leadership philosophy is based on meeting two goals:
1. That the guest (I am in Hospitality Mgmt) gets the service and experience that they are expecting.
2. That my staff does not get beaten to death executing the event.

It works pretty well for morale and staff enthusiasm!

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